Our Gateshead (2018-2019)

This project investigated how voluntary and community sector organisations (VCSO) can be better connected with their volunteers and the people they serve. From visits, interviews, and workshops with VCSOs, recommendations were made for how Gateshead Council could better support VCSOs and promote volunteering opportunities. This led on to a further project to rethink and redesign the Our Gateshead website to better connect Gateshead residents with activities, volunteering opportunities, and services offered by VCSOs. This included developing a clearer brand and associated messaging (“Discover… on your doorstep”) in collaboration with Connected Voice. I led this project including developing and conducting user research activities and co-design workshops, and managing and contributing to the redesign and rebranding of the Our Gateshead website.